help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge Cracking

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-24-2016 05:13

‎03-24-2016 05:13

Anyone else having issues with their Surge Cracking at the screws? I've already had a replacement for this issue I'm just wondering if anyone else is having this issue since it's my second surge doing the same thing
Best Answer
8 REPLIES 8

‎03-24-2016 10:09

‎03-24-2016 10:09

There are a few people that seem to be reporting this (from my read on the boards) but pretty rare. Mine is 1 year old and has some mild wear where my sleeve rubs it all day but that is it.  Not blaming you, but wondering if you have it on tighter than recommended (shouldn't indent your skin) or your wrist is small and it is trying to bend around your wrist.  I would contact customer service again, but maybe a different device might be better for you.  The Blaze is a different style band and seems a bit smaller (although not a lot). It is much closer to the Surge (but no GPS without a connection to a phone).  Of course the Charge HR is much smaller but no GPS and no screen like the Surge.

 

Hope it works out for you, good luck!

Scott | Aviano Italy

Force, One, Charge, Charge HR, Surge - iOS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎03-24-2016 12:05

‎03-24-2016 12:05

I am having the same issue.  mine has cracked and is seperating at all 4 screws.  I have had my Surge for 4 months.

Best Answer
0 Votes

‎03-24-2016 12:36

‎03-24-2016 12:36

Yes, my Surge is also cracking at the screws after 7 months wear.

Best Answer
0 Votes

‎03-24-2016 17:43

‎03-24-2016 17:43

I have had mine since Dec 2015, and my band has cracked and tearing from all 4 screws.
(I wear mine 24/7 and cover it with a sweat band when doing rough work like gardening and home maintenance)
I'm hoping I can send it in to have it repaired.
Best Answer
0 Votes

‎03-24-2016 19:57

‎03-24-2016 19:57

Did an online chat with Richard @fitbitsupport.
Great news a new Surge will be posted to me in the next 7-10days. 👍 great result.
Best Answer

‎03-29-2016 13:22

‎03-29-2016 13:22

Just received an email from Fitbit saying it has been dispatched. The tracking number shows that it should be here very soon... great work guys.
Best Answer
0 Votes

‎03-29-2016 18:22

In response to Racoon

‎03-29-2016 18:22

That's great if it's your first time damage if it's your second they are rude as can be 


Sent from my Samsung Galaxy smartphone.
Best Answer

‎05-21-2016 11:08

In response to Sophfou

‎05-21-2016 11:08

Hello there guys! I'm glad to know that you received your replacement Surge, I'm pretty sure, you'll do fantastic. @Sophfou, please provide me more details about your issue and I'll be happy to help you with this. 

 

 

Fitbit Community ModeratorVivian | Community Moderator, Fitbit

Did this help you? Help others by marking it as a solution! 🙂
Best Answer
0 Votes