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Surge Pairing Problems

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‎03-29-2016 20:18

‎03-29-2016 20:18

My dog chewed up my Fitbit surge and the HR tracker no longer works (which neither of us truly cared about) but everything else still works, I gave the Fitbit Surge to my boyfriend because I went and bought the Blaze but now we can't get the Surge to pair with his phone. Is this because my dog chewed up HR monitor or could it be other reasons?
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‎03-29-2016 21:21

‎03-29-2016 21:21

It's great to see that you've visited the Fitbit Community @Kb27. Thanks for purchasing Fitbit products. It is hard to tell if your dog's mischief is interfering with your setting issues. I would recommend following these instructions to resolve set up issues. Additionally, you can try with a computer to see if it works. Let me know how it goes.

 

Thanks for stopping by, see you around. Smiley Very Happy

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