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Surge Stuck on June 11

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‎06-30-2017 17:09

‎06-30-2017 17:09

Can someone help me in figuring out how to get my Surge to work. I was away and forgot my charger so the battery has been dead for a while. Now i've charged it.  Its saying the incorrect time. I followed all the instructions on how to change the time.  That has not worked. The date and time on my computer is correct but its stuck on June 11 for the past 24hours and its 2hrs and 25mins ahead. Whats wrong? Is it dead? Can someone help?.

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‎06-30-2017 17:40

‎06-30-2017 17:40

To make sure the complete sync is taking place @Bashment. click on the gray gear in the upper right corner of your dashboard on a computer, click the pic of your surge, click on clock display, change to something other than the face you use now, close by going back to dashboard - is the time fixed?

If yes. you can repeat and go back to your favorite display again if you wish.

Have a great weekend!

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

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