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Surge Sync and Time

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‎10-25-2016 05:53

‎10-25-2016 05:53

I had my Surge off for a week; recharged it fully and now the time is off and it won't sync.  I've tried to reset it by pushing the main button and bottom right button but nothing.

 

Help!

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‎10-26-2016 04:19 - last edited on ‎08-13-2025 04:46 by Fitbit Moderator

‎10-26-2016 04:19 - last edited on ‎08-13-2025 04:46 by Fitbit Moderator

Welcome to the Community @Taoshel. Thanks for troubleshooting this inconvenience by yourself. I recommend restarting your Surge by following @MeylinP's instructions. After the restart process, follow @HelenaFitbit's instructions in the Having trouble syncing? post. By following these steps your time should correct itself. If it doesn't, change the timezone to a complete different one, sync your tracker, put the correct time and sync one more time. To change the timezone do the following from a computer:

1. Log into your fitbit.com dashboard and click the gear icon in the top right corner. 
2. Select “Settings” from the drop-down menu. 
3. Scroll down to the Time section and choose the time zone that best reflects your current location. You can also select 12-hour or 24-hour time display format here. 
4. Sync your tracker to update your time zone. 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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