help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge Wrist Band Issue

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-18-2016 13:14

‎01-18-2016 13:14

I recieved my Surge for Christmas, and just about three weeks in, I noticed the band starting to separate from the watch face, called customer service, and it will take up to 2 weeks to get a replacement, that is unacceptable, three days should be the max.  Now I read the forums and see that several others are having similar issues, and yet fitbit has not addressed this issues in upgrades to the product???  I absolutely love the device, but waiting that long for a replacement, not cool, someone needs to realize that people who own these are usually pretty serious about the training, and waiting that long, is well, just counter productive.  Someone at Fitbit needs to recognize the shortcomings and correct them ASAP.  I have a feeling that the next Surge will do the same thing, and I will be in the same situation.  Very disappointed.

Best Answer
0 Votes
1 REPLY 1

‎01-18-2016 14:02

‎01-18-2016 14:02

Welcome to the Fitbit Community @wjw1741. Thank you very much for your honest feedback about the Fitbit Surge. Sorry to hear about the inconveniences you experienced. We are constantly working to improve Fitbit products and services and appreciate all the incoming feedback. I just forwarded your comments to the engineering team for consideration. Thank you for continue supporting the Fitbit Surge.

 

Catch you later. Smiley Very Happy

 

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes