Surge arrow stuck on screen

[Lisatg]

My surge wouldn't sync. Has been like that for two days. Did a restart. Now Fitbit logo is stuck on screen. Help!!! 

[YojanaFitbit]

Hello @Lisatg, thanks for stopping by! You did great trying that! When your Fitbit gets stuck usually the restart will solve the issue; but in this case, additionally please try to set it up again as a replacement, you will find some instructions here in this post. Also, restart it again a couple of times, before and during the setup in case it is not responding. In case that this doesn't work, contact Customer Support, so they can further investigate!

Have a lovely day! 

[Lisatg]

Thank you. I contacted customer support.

Lisa G

Moderator edit: Removed personal information.

[YojanaFitbit]

Hope you're doing great @Lisatg! Thanks for getting back. I hope they can give you a quick workaorund! If you have time, please check our Discussions board where you will find other members sharing their experiences and tips for an active lifestyle, you might be interested in this topics: Marathon Training or How do you break out of your sedentary lifestyle?

Have a great week! 

[vantar]

having the same problem...looks to be quite a few having this problem since tuesday...mine goes from blank screen to arrow. will not sync...started having problems tuesday 8/8...would not pick up mileage on run...then would not sync...started losing time...then went to the screen problem...allowed battery to drain...full charge now....shutdown completed still not working.

[YojanaFitbit]

Hi @vantar, Thanks for joining this family, hope you like what find here! 

I really appreciate the time you take in order to fix this issue. Apparently, your Surge is having a hard time in the software. This is not a normal behavior, but in some cases it happens. Did you tried to contact our Support Team. Please let me know if you need more help! 

Have a good one! 

[vantar]

Yes. Contacted support, nothing they could do. We spent about half hour troubleshooting. Need to get a new one. Thanks. 
Sent from my Verizon 4G LTE Smartphone

[FBIsjunk]

My Surge did the same thing. This is my 2nd Fitbit product. No more for me. I had to use a paper clip to charge my first one. Now the Surge is only 3 months old and it broke. I'm astounded that a company with so many problems can stay competitive. I hope Garmin, HELO and every other wearable company eats their lunch. It all starts with the CEO that is responsible for every aspect of a well managed and quality controlled company. In this case, Fitbits CEO is substandard in the world of C level executives. 

[Jam1934]

My Fitbit will not sync and my screen is only showing a arrow