help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge band bubbling

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-19-2017 13:20

‎08-19-2017 13:20

I am so frustrated and saddened by the lack of support or concern with the poor quality of my Surge band. I bought a Surge just over a year ago. As a runner I thought this would be a great training tool. I love the Surge but in less than 8 months the band started to bubble. Fitbit replaced the tracker for me but  less time than the first tracker the band on the second one started to bubble. I called Fitbit and was told the tracker was no longer under warranty and they couldn't replace it. I could have a 25% discount for a new tracker of my choice. I suggested that wasn't adequate and would like a replacement because clearly this was a manufacturing issue. (I never get the band wet). The CSR was lovely and I was shipped another replacement. The third Surge arrived and it won't hold a charge...call Fitbit again, multiple phone calls and emails later and after a conversation with a supervisor, I am told the 25% discount is the best they can offer. I am so very disappointed as I have owned many types of Fitbit trackers, working up to a Surge (which at the time of purchase was over $300 Cdn). I truly wanted to stay loyal but I will look at the competitors as I want a product that I can rely on for more than a few months and want to support a company that will stand behind their products.

Best Answer
1 REPLY 1

‎08-20-2017 03:12 - last edited on ‎08-21-2017 09:42 by Moderator Alum

‎08-20-2017 03:12 - last edited on ‎08-21-2017 09:42 by Moderator Alum

Hi. I've got the same problem with my Surge. The wristband started bubbling from both sides at the edge of the watch. I was able to activate the warranty and I've just got a new one. Meanwhile, price of Surge is going down in retail shops (about 20% in one year). I found on a merchant website that we can get a new wristband for around 14 USD (posting abroad costs more). And for the help of the replacement I found a video on you tube that explain all the process (not so easy finally) but maybe a professional watch caretaker could do.

 

Hope these information help you. 

 

Moderator edit: word choice.

Best Answer