Surge band feedback

[Username555]

So I'm on my 4th replacement Surge and true to form, it's been 7 months and the band is bubbling again and will eventually come apart.  Can someone please tell me what to do?This is my 4th replacement and is 7 months oldModerator edit: Updated subject for clarity.

[Odyssey13]

Hi @Username555

The warranty is only for 365 days in the US and it's longer in the European countries.

Get with customer support about this - click for contact options

Let us know how things go for you.

[teresakcrocker]

At least you've been able to get 4 replacements.  I received only one and being told that I am eligible for a 40% discount on another product.  Why would I want to spend $$$ again for a defective product that hasn't lasted 2 years?

[Username555]

I didn’t get a replacement for this failure. All I got was a discount on
another purchase. I’d rather pay double for a Garmin than to make this
mistake again

Moderator edit: Word choice.

[Sheastreet]

I, too, am on my 3rd Surge, with the same issue. Contrary to the opinion of the many posters in this forum, Fit Bit Customer Service has been respectful and considerate. They replaced my first two, as mentioned above, now on number three, same problem, same time frame. I actually thought the third time would be the charm, not the case. I also am way outside the warranty period and after spending over $200 for this watch I am so underwhelmed and disappointed, it is disheartening that Fit Bit would market and sell a product with this defect. Seems the least they could do is to admit there are problems with this particular watch band and just provide an upgrade to the user. I would happily send this 3rd Surge back on my dime if this was the case. Good Luck. I hope you reach a amicable solution.

[YojanaFitbit]

Hi everybody, thanks for sharing your feedback and picutes. 

Sorry you feel that way, please know that we do appreciate our loyal customers and if you change your mind about checking your options with our team I'll be more than glad to help you out with that. However, thanks for sharing this, our team receives your feedback and based on community posts we are always working on improving our devices and overall environment.

Thanks for your understanding.

[Sheastreet]

So how do I begin the process for satisfaction?

[Username555]

Buy a Garmin or other reliable device. Or if you only want to count steps
then get one of the low end Fitbits.

That’s interesting. It’s compelling that I have 5 of these devices. In less
than 2 years.

[YojanaFitbit]

Nice to see you again @Username555 and @Sheastreet

Thanks for the feedback, it's very important to us to have your thoughts in regards our product and your customer support interactions. Fitbit is always trying to provide great products and customer experience. I'll make sure to pass this information along.

Thanks for sharing.