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Feedback about Fitbit Surge Strap

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‎10-03-2018 02:36 - last edited on ‎10-03-2018 09:28 by Moderator Alum

‎10-03-2018 02:36 - last edited on ‎10-03-2018 09:28 by Moderator Alum

I have purchased Fitgit surge Watch on 21st May 2018. I have been using it since then, In less than 4- 5 months , I see Fitbit Surge Strap is pealing off. Please see the picture. I would expect the watch shall be free from defects in materials and workmanship under normal use for a period of one year at least.  Please find the attached Picture.

 

Moderator edit: Updated subject for clarity / Removed personal information.

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Accepted Solutions

‎10-03-2018 09:25

In response to mubaskha

‎10-03-2018 09:25

Thank you for reaching out to the Community @mubaskha. Smiley Happy

 

Thanks for attaching those pictures. Sorry about what happened to your Surge band. We strive for excellent customer service, and customer satisfaction remains our number one goal.  I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

 

Please let me know if you need anything else! Woman Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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4 REPLIES 4

‎10-03-2018 02:38

‎10-03-2018 02:38

WhatsApp Image 2018-10-03 at 13.28.39.jpegWhatsApp Image 2018-10-03 at 13.15.15.jpegPlease check above pictures of my broken strap on less than 5 months old fitbit surge

Best Answer

‎10-03-2018 09:25

In response to mubaskha

‎10-03-2018 09:25

Thank you for reaching out to the Community @mubaskha. Smiley Happy

 

Thanks for attaching those pictures. Sorry about what happened to your Surge band. We strive for excellent customer service, and customer satisfaction remains our number one goal.  I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

 

Please let me know if you need anything else! Woman Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer

‎10-04-2018 05:59

In response to YojanaFitbit

‎10-04-2018 05:59

Exceptional customer service by Fitbit. Customer support team over the phone was very very helpful !

I really hope my replacement watch will be of good quality. Please do take this as a feedback to fix the Band quality issues. Nice watch and good battery !

It is such a nice watch ! I have recommended this watch to all my friends and more than 5 of them already bought it :-). Customer service is one more reason to like Fitbit !

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‎10-05-2018 13:04

In response to mubaskha

‎10-05-2018 13:04

Hi @mubaskhathanks for getting back to us. I'm glad to know that you found help on the customer support team, we're here to help all members. Please feel free to come back at any time, we try to take care of all the members of our family. Heart

 

I dont' know if you're familiar with our Discussions board, there is a really good chance for you to like it. In case that you haven't do so, check it out! You might be interested in these topics: Marathon Training or How do you break out of your sedentary lifestyle?

 

Keep stepping around in the Forums! Cat Tongue

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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