Surge won’t stop vibrating

[Burnsey]

Can’t get my surge to stop vibrating 

[SteveH]

First thing to try when a fitbit misbehaves is a restart using the following procedure:

1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
2. Let go of the buttons.
3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

It does no harm and can sort out all sorts of issues. You might need to give it a few tries though as it's known to not always work.

[YojanaFitbit]

Hey there, @Burnsey! Welcome to the Family!

That's a really good suggestion! If you found this information helpful mark @SteveH's post as the solution. Marking posts as solutions is a great way of thanking another community member, while also highlighting their solution; so that it may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions.

If this didn't resolve your inquiry, I’ll be more than glad to lend you a hand with that!

Please keep me posted!

[Burnsey]

Hi Thankyou for the message I could not get the surge to stop vibrating even after knocking it off so I contacted Fitbit and was very pleased with the outcome they sent me out a new surge within a few days so maybe if anyone has a similar problem they should contact them Thankyou for the help

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[YojanaFitbit]

Hi @Burnsey! You're welcome. I'm glad to see that you found our support team very helpful. Please feel free to come back at any time, we try to take care of all the members of our family. 

Have you checked our Discussions board? If you're into Fitbit and fitness you may enjoy other users' comments. Check this board  Looking for Fitbit Friends? Find some here! And have some fun interacting with other users! 

Keep stepping around in the Forums!