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Surge band

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‎11-02-2016 17:51

‎11-02-2016 17:51

I got my first surge on 12/25/2015 and Fitbit exchanged it for me because the band was bubbling up and the rubber was coming off. It was exchanged no problem. Well the second one is doing the same thing. There is a bubble right under the display and the rubber is coming off the strap. It hasn't been a year and this is the second time this has happened. I'm hoping it's still under warranty.
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‎11-02-2016 18:19

‎11-02-2016 18:19

Welcome to the forums @Tiffanynall

 

You're still within the one year warranty. contact customer support at this link - click

 

There is a phone number for the USA, an online chat option and web based email for those out of the area.

 

Keep us informed.

Stepping in the U.S.A. since September 2013. Android 14

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‎11-03-2016 05:45

‎11-03-2016 05:45

It's great to see you around @Tiffanynall and @Odyssey13 thanks for stopping by! Woman Happy As recommended by our friend, please get in touch with our support team, I know they will be glad to help you out. For a faster response you can contact them via phone or chat. 

 

Let me know the outcome. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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