Surge battery life

[Adamashenden]

 I have recently purchased a surge and as soon as I full charge it the battery instantly goes down to 3/4 charge. It doesn' even last a few hours and I've tried everything from resetting the device to turning everything off. How do I go about getting a replacement one? 

[WendyB]

Please contact support but do this steps first and let them know you already did as they will ask you too

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

http://help.fitbit.com/articles/en_US/Help_article/1799

If that does not help contact support
http://help.fitbit.com/?cu=1

[Cjan999]

Same happen to me a long time ago. I tried everything but the problem ramains until today.

So, after a long time not using it, I tried again and the problem still there. The battery longs for 3/4 hours maximum.