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Surge buttons not responding

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‎02-23-2018 10:44

‎02-23-2018 10:44

My surge has not synced since Feb 8.  To remedy this I tried first to reconnect the device to my phone, but the connection will not occur.  It says it can find the device but will not connect.  I then tried to turn the surge off and turn it back on, but it will not turn off from holding down the two buttons.  I cannot access the settings menu via the home button - I can only get to the swipe right/left from the clock.  None of the buttons seem to be responding correctly?

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‎02-23-2018 20:15

‎02-23-2018 20:15

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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