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Surge dead unless plugged in

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‎01-04-2017 04:25

‎01-04-2017 04:25

My 4 month surge stopped working and totally dead. Oddly, when it is plugged in it works and I can scroll but it goes dead as soon as it is out of the charger. I have tried all the restart and reset options but nothing...

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5 REPLIES 5

‎01-04-2017 04:31

‎01-04-2017 04:31

I would Contact Support
http://help.fitbit.com/?cu=1

 

Let them know what you have done so far to resolve the problem

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎01-04-2017 04:32

In response to WendyB

‎01-04-2017 04:32

I have done, nothing back yet

Best Answer

‎01-04-2017 08:11

‎01-04-2017 08:11


Sounds like the battery is dead. Since it is only 4 months old, you should be able to get a replacement. 

Best Answer

‎01-04-2017 09:02

In response to Nomikia

‎01-04-2017 09:02

So that's why it switches off when off the charger? It does say battery fully charged 

Best Answer

‎01-07-2017 08:46

In response to SunriseRun389

‎01-07-2017 08:46

Hey there, @SunriseRun389! Welcome to the Family! @Nomikia and @WendyB thank you for your participation in the Forums. I agree with @Nomikia as if you already tried those steps it's best to contact Customer Support directly so they can further investigate what is happening. Robot Embarassed

 

Hope they give you a good resolution, keep me posted. Robot wink

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