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Surge didn't count steps

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‎03-17-2016 08:22

‎03-17-2016 08:22

I walk the same 4 miles every week with a friend. today my surge didn't count 1000 steps. it usually says I walked 8000 steps and today it came up with 6900. Amy clues? His surge had 8100.
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‎03-17-2016 09:26

‎03-17-2016 09:26

Any change in the way you walked, such as having hands in pockets if it was a cold day?

 

Is it otherwise tracking steps OK?  If it seems to be missing steps more generally then you could try a restart:

 

http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/

 

This does no harm and can sort out all sorts of issues.

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