help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge display not swiping

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-26-2016 07:49 - last edited on ‎05-14-2016 11:39 by Moderator Alum

‎03-26-2016 07:49 - last edited on ‎05-14-2016 11:39 by Moderator Alum

I need to turn off my surge to attempt to get surge to reset but I'm not sure how. Any help would be great

Sj

 

Moderator edit: Subject for clarity. 

Best Answer
0 Votes
2 REPLIES 2

‎03-26-2016 09:00 - edited ‎03-26-2016 09:04

‎03-26-2016 09:00 - edited ‎03-26-2016 09:04

Hi @Stephyjo2011

 

Press and hold the left and bottom right button on the Surge together until the screen begins to fade.. when the screen fades, release the buttons. When the screen is blank.. wait about 10 seconds before turning the Surge on.

 

Best Answer
0 Votes

‎05-14-2016 11:57

In response to SunsetRunner

‎05-14-2016 11:57

Welcome @Stephyjo2011! I'd like to know if you're still having issues with your Surge after trying @SunsetRunner's advice. You can also feel free to share with us the way you resolved this. 

 

Catch you latter!  

Fitbit Community ModeratorVivian | Community Moderator, Fitbit

Did this help you? Help others by marking it as a solution! 🙂
Best Answer
0 Votes