Surge displaying wrong time and date.

[JM_Aerobics]

Hi there,

My Fitbit Surge is displaying the wrong time and date. This is the second time this has happened, the first time it was solved just by re-syncing my watch to my phone but this time nothing seems to be working. I have tried to re-sync it multiple times, tried changing the time zone then changing it back, restarted my Fitbit and it's not worked. 

Is there anything else I can try? 

Thank you

[HeydyF]

Hey @JM_Aerobics let me give you a warm welcome to the Community! This happens because there is a syncing issue either with the mobile app or with the Surge itself. So, because  you mentioned that you already tried to re sync it and restart it and it didn't work, I have another solution for you. Please try to set up your Surge as a new device, by doing the following: 

- From the Fitbit app dashboard, tap the menu icon in the top left corner.
- Tap Devices.
- Tap the + icon in the top right corner.
- If you're replacing a tracker, tap the tracker you want to replace. If you're setting up a new tracker, tap Add a new Device.
- Choose your tracker and follow the onscreen instructions to continue.

I'm pretty sure your Surge will sync after that. In addition, I suggest you to verify if you have the most updated version of the Fitbit app on your phone. 

I hope that works! Keep me updated.  

[JM_Aerobics]

Hi there, thanks for getting back to me!

I have deleted the app and re-installed it so it will be the most up-to-date version. I have done what you said and both the time and date are still incorrect, I have also deleted the surge from the app completely and re-added it, that didn't work either. 

is there anything else I could try?

Thanks.

[Ncfc86]

I have this same issue and the steps above arent working!

[HeydyF]

Hey @Ncfc86 welcome to the Community! and @JM_Aerobics thanks for getting back to me.  

So your Fitbit Surge are having the same issue, and even with the instructions I previously posted, this could not be resolved. I believe that it's time for you guys to get in touch with our Customer Support team, and let me know about the issues you are having with your tracker as well as the steps you followed to update the time and the date. 

I'm pretty sure they will find out the best solution to get you back on track! 

Let me know how it goes! I'll be around.