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Surge exchange for a Blaze

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‎02-29-2016 18:27

‎02-29-2016 18:27

I just got the Surge for Christmas 2015, and now the Blaze is out.  I would like to know if since my Surge is so new, worn 10 times because I like my Flex better (size wise not as bulky) if I could exchange the Surge for a Blaze?  I know the Surge is more expensive than the Blaze so is this possible?

 

Thank you for your time and help!

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‎03-01-2016 01:30

‎03-01-2016 01:30

@lblackburn1214

 

Fitbit doesn't has such service to exchange trackers. When needing a replacement in warranty, Fitbit sends the same tracker of the same model if needed.

 

It's only possible to get a full refund for the current tracker when purchased directly from Fitbit and having the tracker for less than 45 days..

 

Feel free to check out http://www.fitbit.com/returns

 

Possible option is to buy the Blaze and sell your Surge.. on a site like ebay

 

View best answer in original post

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1 REPLY 1

‎03-01-2016 01:30

‎03-01-2016 01:30

@lblackburn1214

 

Fitbit doesn't has such service to exchange trackers. When needing a replacement in warranty, Fitbit sends the same tracker of the same model if needed.

 

It's only possible to get a full refund for the current tracker when purchased directly from Fitbit and having the tracker for less than 45 days..

 

Feel free to check out http://www.fitbit.com/returns

 

Possible option is to buy the Blaze and sell your Surge.. on a site like ebay

 

Best Answer
0 Votes