help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge failure connecting with App

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-21-2017 10:31 - last edited on ‎03-21-2017 12:17 by Moderator Alum

‎03-21-2017 10:31 - last edited on ‎03-21-2017 12:17 by Moderator Alum

My Surge quit downloading to my app 3 days ago. I don't know how to get help. 

 

Moderator edit: Clarified subject.

Best Answer
1 BEST ANSWER

Accepted Solutions

‎03-21-2017 12:14 - edited ‎03-21-2017 12:15

‎03-21-2017 12:14 - edited ‎03-21-2017 12:15

How you doing my friend @SalByrd? Welcome! Hope you are doing great and enjoying some healthy activities! Heart

 

I'll be glad to help! Please restart your phone and make sure you don't have updates for both phone and Fitbit App. I'd suggest trying these steps to troubleshoot your Surge to make it connect again. What model of phone do you have?

 

I'll be around! Cat Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎03-21-2017 12:14 - edited ‎03-21-2017 12:15

‎03-21-2017 12:14 - edited ‎03-21-2017 12:15

How you doing my friend @SalByrd? Welcome! Hope you are doing great and enjoying some healthy activities! Heart

 

I'll be glad to help! Please restart your phone and make sure you don't have updates for both phone and Fitbit App. I'd suggest trying these steps to troubleshoot your Surge to make it connect again. What model of phone do you have?

 

I'll be around! Cat Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes

‎03-22-2017 11:40

In response to YojanaFitbit

‎03-22-2017 11:40

My phone is Samsung note 4.

 

I updated. Restarted my phone. Turned on Bluetooth, even though it worked before. 

 

It worked great before Thursday last weekend, now nothing. 

 

Great, meaning, my battery never lasted a week like it was suppose to. Now this.  I'm really thinking, for $250 this watch hasn't paid for itself. 

Best Answer
0 Votes