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Surge has developed lines on the screen

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‎10-12-2022 02:14 - last edited on ‎10-29-2022 03:44 by Fitbit Moderator

‎10-12-2022 02:14 - last edited on ‎10-29-2022 03:44 by Fitbit Moderator

Hello everyone! Couple of days ago there were lines on my Fitbit Surge Watch's screen. Two days later, my watch is not opening at all. Is this a battery issue or something else? Your advise will be highly appreciated. Please help!!

 

Moderator Edit: Clarified subject

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‎10-25-2022 06:34

‎10-25-2022 06:34

@Sanjib   The Surge is an older model device and was discontinued in 2017.  Your description sounds like a battery failure.  If you have the skills and equipment, you can replace a Surge battery.  There are videos on YouTube that have instructions.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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