Hi everyone, I've got a 5 week old Surge and woke up to it frozen and displaying a red light this morning. I was in a hurry to leave the flat and left it alone. 13 hours later, I came home to find the light gone, but still unresponsive.
I plugged it in my computer and it synced fine. Tried to do a forced restart as instructed online. It took more than 3 minutes of holding both buttons down before the device powered off, and it won't start now.
I've just tried to start it again and now I've got 7 vertical lines on the bottom 1/3 on my screen, and still won't start. Help? Please?
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