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Surge incorrect counting and charging issues

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‎02-01-2016 13:43

‎02-01-2016 13:43

My surge was bought end of December it's started needing charged every couple of days and counting my walking round at work which is flat as flights of stairs. Starting to wish I had just stayed with the flex and I had. Any help please ?
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‎02-01-2016 13:46

‎02-01-2016 13:46

Floors will be counted if its cold or Windy.

 

But do a restart and see if it helps.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/

Community Council Member

Wendy | CA | Moto G6 Android

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‎02-20-2016 14:59

In response to WendyB

‎02-20-2016 14:59

Welcome to the Community @shelljamste! I'll be happy to help you. You may want to take a look at the following article. As @WendyB mentioned, some floors may be detected when you go up in elevation. 

 

Let me know how this goes! 

 

 

Fitbit Community ModeratorVivian | Community Moderator, Fitbit

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