help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge is not Charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-18-2017 14:35 - last edited on ‎04-19-2017 12:18 by Moderator Alum

‎04-18-2017 14:35 - last edited on ‎04-19-2017 12:18 by Moderator Alum

My surges initial charge won't work. The lightning bolt symbol shows it is charging but there is no charge. 

What should I do ???

 

Moderator edit: Clarified subject.

Best Answer
1 REPLY 1

‎04-19-2017 12:15

‎04-19-2017 12:15

Thanks for joining us to this family, hope you like what find here @Llllllou! Cat Happy

 

Sorry about your Surge. Have you tried restating the Surge a  couple of times would be a good idea. How old is your Surge? Clean the charging contacts on the back of your Surge. These contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this may damage the plating and result in corrosion. 

 

We recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker. I'd like to know if you're getting the full battery sign after charging your Surge for 3 hours. Have you noticed if your charger is loose or maybe not connecting properly? How are you changing your Surge?

 

I'll be around! Woman Wink

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer