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Surge is not setting up

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‎07-09-2018 03:53 - last edited on ‎07-12-2018 09:33 by Moderator Alum

‎07-09-2018 03:53 - last edited on ‎07-12-2018 09:33 by Moderator Alum

 Got a used Surge and have tried starting it numerous time with the hard reset with both charger connected and not connected.  I have never set it up on the app as i can't get that far.

 

Moderator edit: Updated subject for clarity.

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‎07-12-2018 09:31

‎07-12-2018 09:31

How you doing my friend @Nodrogz? Welcome!

 

Congrats on your new Surge, thanks trying to restart it already. As this didn't help, I've requested a case for you; our team will be contacting you via email shortly. I'm pretty sure they will be glad to give you the support you need.

 

Let me know if you have questions about it.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎07-12-2018 09:31

‎07-12-2018 09:31

How you doing my friend @Nodrogz? Welcome!

 

Congrats on your new Surge, thanks trying to restart it already. As this didn't help, I've requested a case for you; our team will be contacting you via email shortly. I'm pretty sure they will be glad to give you the support you need.

 

Let me know if you have questions about it.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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