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Surge malfunctioon

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‎05-17-2017 20:07

‎05-17-2017 20:07

Hey guys,

I've had my surge for a couple of years now and all of a sudden it's stopped functioning properly. when I try and sync bluetooth it shuts down and also shuts down randomly when running, also if I try to pause it or change the song via bluetooth. 

Has anyone else has this problem? I have a half marathon this weekend, what can I do?

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‎05-18-2017 11:42

‎05-18-2017 11:42

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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