help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit surge is locked

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-16-2017 09:56 - last edited on ‎05-18-2017 11:39 by Moderator Alum

‎05-16-2017 09:56 - last edited on ‎05-18-2017 11:39 by Moderator Alum

My $250.00 surge is locked and customer support can't help me ( solution was to buy a new one). I am five months out of warranty.  Do you think I am going to buy a new one if the first one lasted 16 months? 

Nope. On to next brand with more quality. 

 

Moderator edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎05-18-2017 11:38

‎05-18-2017 11:38

Thank you for your participation in the forums @skipliesegang! Cat Happy

 

Sorry for all the inconveniences with your Surge. Fitbit is always trying to provide great products and customer experience. Each scenario is different but Customer Support check the warranty conditions before to provide any resolution.  I really appreciate your feedback ,this is the best way to make your voice heard. I understand you've invested in the Fitbit Family; however, Fitbit as any other company have policies to follow through.  While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.   

 

I'll be around in case that you need anything else! 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes