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Surge no longer syncing

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‎11-08-2018 04:32

‎11-08-2018 04:32

On 11/7/18 my Fitbit app on my laptop stopped loading. It just shuts down when trying to load. And now my Fitbit app on my phone stopped syncing, so now my Surge is 100% useless to me. Thanks Fitbit! I think I've had enough of these technical issues over the years! Time to move on!

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‎11-08-2018 11:06

‎11-08-2018 11:06

Have you  done a restart as it normally fixes the problem

 

Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

For the laptop is the dongle plunged in? or are you using win10 to sync?

 

 

Community Council Member

Wendy | CA | Moto G6 Android

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