Surge no longer tracking sleep

[Binkysmom14]

My Surge recently stopped tracking my sleep and no longer notifies me when I receive texts. I have tried re-setting, to no avail. Any ideas?

[EdsonFitbit]

Thanks for taking a break from stepping to visit the Community @Binkysmom14. I would recommend setting up your Surge as a replacement device by following these instructions. This should get you back on track.

Catch you later. 

[Binkysmom14]

I followed the instructions and my iPhone just keeps searching. Sync is gone as well as sleep tracking and text notifications.


Sent from my iPhone

[EdsonFitbit]

Thanks for the update @Binkysmom14. If you have a computer, it could be a good idea setting up your Surge to your computer. This might help to resolve the issue. Whether you keep experiencing the same problem, please contact the Support team and let them know the workarounds performed. They might be able to provide further assistance.

Keep up the super stepping. 

[Binkysmom14]

It is set up . I run Windows 7 and my dashboard does not have sleep tracking there either .
But thank you for responding

Sent from my iPhone