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Surge not shutting down

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‎05-17-2017 18:09

‎05-17-2017 18:09

I performed an update to the fitbit app on my computer. Once complete I updated a few settings on line for my Surge device. A few minutes later when I looked at my watch, it was shut off and will not turn back on. Has my device crashed and is no longer functional? I tried to plug it in to see if the power drained down but that was not the case. Is there anything I can do, or is it time to upgrade?

 

Many Thanks,

M

Best Answer
1 REPLY 1

‎05-18-2017 09:23

‎05-18-2017 09:23

Hi

 

If not already done, 

 

Feel free restarting the tracker:

 

Restart the tracker

 

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

 

 Hope it helps

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