Surge not syncing again........

[Tommy632]

I guess this post is just to notify Fitbit that yes they did it again.  Two days ago they updated the app and now my surge will not sync.  The only way I can sync my surge is to turn it off and turn it back on again and with this my battery dies within 24 hours.  It seems like with every update is a roll of the dice, will my surge sync or not.  I wish they would just get it right and leave it alone.

[YojanaFitbit]

Hi @Tommy632, hope you are doing great and enjoying some healthy activities. 

Thanks for getting back to the Forums, sorry to hear that you're having syncing and battery issues again after the latest update. I appreciate your attempts in order to fix it, but you're right several resets will drain the battery of your Surge.

We appreciate your feedback, I'd suggest deleting your Surge from the Fitbit App and Bluetooth, uninstall and reinstall the App, restart your phone and make sure it is up to date too. Restart your Fitbit and then pair your Surge back to your account and try to sync. Which model is your phone are you using a PC?

I'll be around.

[Tommy632]

Yojana, thanks for your reply.  With all due respect, I'm just not willing to jump through fitbit's hoops any longer.  It comes down to their app, the tracker works fine.  Over the last two years I have been through this many times .  I just have to wait for them to update their app...... again.  My post was out of frustration for fitbit "fixing" what didnt seem to be broken.

[carl3c]

This is about the way I feel. Uninstall the Surge, uninstall the app on my phone and computer, Re-install all.

Do you really realize what you are asking of your customers?
My Fitbit Surge will sync with my Android phone, then it will not, it will sync with my Windows 10 laptop, then it will not. It will sync and the time is wrong (Arizona does not use daylight savings time) I will travel to another time zone and must go online to sync because the time cannot be set on the device and it will not sync and I must check time on my phone instead of my handy Fitbit Surge.

Today it was not synced and I am logged in to manual sync and cannot do it because there is no place where I have found a "sync button".

My wife has a Garmin and does not have any of these issues, it works flawlessly. I believe my only option is to kiss off what I have spent buying my Fitbit Surge and go to another make of fitness tracker.

.

Any suggestions from any Moderator?

Any suggestions that does not require jumping through these hoops?
If the only solution is to jump through these hoops, can you give me any assurance that it will be a fix and not a monthly or weekly patch?

[Tommy632]

Well said carl3c.  I am also looking toward garmin after an unsolicited exchange with fitbit customer "non service".

[2Cool]

I've had a Fitbit SURGE, I've had it for three years, well this on, my second device. The band tored up on the first one, it took a lot of phone calls, but I wasn't going to trick-fukked. I stood my ground and got another one. Only thing is I ordered an X-Large and got a Large. The only difference is the band is shorter on the Large and is kind of difficult to latch. I'm 6' 3" tall, 220lbs and reaching tight spots are an itch. Next time a problem, I'm going with Garmin, To heck with Fitbit. Their Customer Service suks, BAD!!

@YojanaFitbit
I don't understand why Fit-Bit doesn't have any tech-help ready and available for their customers, this is horse hocky and you know it, your company has no intentions of creating one, I can do it for you for a slight nominal fee. Take care while all the while attempting to fix your calculus page in your program. C Ya'll.