Surge not syncing 'error please try again'

[Robjones70]

Surge not syncing, error message comes up after about five minutes saying ' error please try again' Never had any issues over past 3 years. Done all the obvious stffs like turned phone off/ on. Same with sirge, uninstalled / installed the Appa few times.still nothing. 

Moderator edit: Updated subject for clarity.

[Pakat]

I can’t get mine to pair with my phone. It’s so irritating 

[YojanaFitbit · Accepted solution]

Glad to see you on the Forums @Pakat and @Robjones70! Welcome. 

Thanks for those details @Robjones70. If you're still having syncing issues please check that your phone and Fitbit App are up to date, then follow the suggestions in this article. If you're getting an specific error message while doing so, please take a screenshot of it so we can take a look of it.

I'll see you around.

[Wyldwiisel]

I get that sometimes if Strava is having a funny five minutes I find if I uninstall Strava it will sync and I can reinstall Strava 

[Robjones70]

It was my phone not Strava I was having trouble with. Seems to have been sorted now so happy chap again.

Get Outlook for Android

[YojanaFitbit]

Nice to see you again here @Wyldwiisel your suggestions are always welcome. @Robjones70! it's always great to see your comments.

Thanks for confirming that your Fitbit is sending all the information now, I'm glad to hear that you're again a happy chap!

Keep up the super stepping!