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Surge not syncing sleep

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‎10-06-2018 12:47

‎10-06-2018 12:47

 Hi

my Surge isn't syncing sleep.  Everything else is fine.  I've done all I can think of - un-installing the app, turning bluetooth on and off etc

Am I doing something wrong?

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1 REPLY 1

‎10-07-2018 11:06

‎10-07-2018 11:06

A warm welcome to the Fitbit family! It's great to see you participating in our Community @Rustyfrog. Smiley Happy

 

Thanks for the steps that you've tried until now, you did a great job. This is not a normal behavior from the Surge. Did you restart your Surge already? If you manually log your sleep, does your Dashboard show any sleep data? You can also try to use the "Begin Sleep now" option, to check if that works. You will find that option on your Dashboard > Sleep tile > tap (+) sign > Begin Sleep now.

 

If that doesn't help let me know, so we can see the next step.

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