Not all features are syncing

[puredp8]

My fitbit surge will not sync correctly with any of my devices (apple and android). I havent been able to sync since thurs 4th Oct 2018. It will take circa 12mins to sync and at that it is only showing floors, calories and steps. but if i close our of the app and log back in that data is gone. The device wont sync exercise or sleep. Additionally, the battery on my surge is depleting much quicker then before. I have tried the following - restarted both devices and uninstalled and reinstalled the apps. The fact that it doesn't record anything for me makes the device kind of useless to me. Can anyone help with a solution?

[YojanaFitbit]

Hi @puredp8, nice to see you on the Forums. Thanks for the steps that you've tried until now.

For the syncing issues I'd suggest  checking the following requirements:

• Phone should be a compatible device check our list of compatible devices
• Bluetooth service must be turned on
• For Android phones: to help improve the delivery, go to Notifications and make sure Enable Notification Widget is on. If you recently updated the Fitbit app, reboot your mobile device and try setting up notifications again.
• Make sure the Do Not Disturb setting on your mobile device is turned off because it prevents the device from sending notifications to your tracker.
• The software on your mobile device is updated. To check, tap Settings > General > Software Update iOS for Android  Settings > About phone > Android Version.
• The Bluetooth setting on your mobile device is on. To check, tap Settings > Bluetooth.
• If you use more than one Bluetooth phone, tablet, or computer to sync, the other one isn't nearby (or has Bluetooth disabled).
• Your tracker's battery should be fully charged.

If the syncing issue remains with a mobile device I would recommend following the steps below:

1. Turn off all Bluetooth devices around
2. Restart your tracker a couple of times and make sure that it is fully charged
3. Reboot your phone and check that you phone and Fitbit App is up to date 
4. Open Bluetooth Settings on your phone and delete your Surge from there (forget device)
5. Open Fitbit App > Account > Surge > Remove device (tap on the trash can in the upper right corner)
6. Reboot your Bluetooth and double check that it is not connecting from there
7. Force quite the App. Open it again Account > Set up a device

Also check these tips to improve the battery life of your Surge. How are you changing your Surge?  Try to clean the contacts of your tracker regularly. These contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this may damage the plating and result in corrosion. 

We recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker.

Let me know how this works for you.