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Accepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @Michelle17! Thanks for joining this family, hope you like what find here! 
Good to know that you're using Fitbit and Strava to get healthier. Thanks for posting your question here. As you already tried the those steps I would consider contacting Strava Support directly; take a look of the Resources for the Strava App. They are really helpful.
Remember that you need to confirm that your tracker is properly syncing.
Keep me posted on the resolution! 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @Michelle17! Thanks for joining this family, hope you like what find here!
Good to know that you're using Fitbit and Strava to get healthier. Thanks for posting your question here. As you already tried the those steps I would consider contacting Strava Support directly; take a look of the Resources for the Strava App. They are really helpful.
Remember that you need to confirm that your tracker is properly syncing.
Keep me posted on the resolution!
Best Answer