Surge not syncing

[sidkathy]

I have Wndow 10 on my PC and suddenly it will not sync. I get the response 

" Windows not responding as expected. Please try rebooting your device"

I have restarted my PC many times but this does not fix the problem.

  I have also tried to reconnect using the two buttons on my Surge but no luck.

What is the answer ?

[Mcore]

Thank you for joining the Fitbit Community @sidkathy! I appreciate all the effort you've made in order to fix this issue. I wanted to ask, do you have a supported mobile device that you can try sync your tracker to? Are you using the Windows 10 app on your computer? Do you use a USB dongle to sync or just use Bluetooth?

Looking forward to your reply.

[voldimich]

I got exact same issue. Fit app on my PC stop syncing few days. App reinstall helps me

[BennettK]

My Surge when I go to pair my watch to my phone - Watch - bluetooth classic swipes to "on" instead of pair.  My iphone 6  when I try to bluetooth to surge says "make sure surge is turned on and in range"  Frustrating the .... out of me.  Looked throughout app on phone it just won't sync!  Have restarted, rebooted, re loaded......I'm re-outed.  Been off line for 5 days and consulted with friends who have surge etc and they can't figure it out either.

[sidkathy]

Attn Fitbit.

In summary I have tried the following......

Reinstalled Fitbit app on my PC (windows 10)

Restarted my PC.

Though my Surge device have used the shutdown/restart through Settings and used the left hand right hand lower  buttons. As mentioned earlier my clock is now 5 minutes slow as a result. 

Note,some of these have worked in the past with previous disruptions. Now none of them do.

That  suggests to me something has changed??

What do I do?????

[sidkathy]

Attn Fitbit.

In summary I have tried the following......

Reinstalled Fitbit app on my PC (windows 10)

Restarted my PC.

Though my Surge device have used the shutdown/restart through Settings and used the left hand right hand lower  buttons. As mentioned earlier my clock is now 5 minutes slow as a result. 

Note,some of these have worked in the past with previous disruptions. Now none of them do.

That  suggests to me something has changed??

What do I do?????

[Mcore]

It's great to have you here @voldimich @BennettK. @sidkathy I appreciate your reply.

@voldimich I'm happy to hear that reinstalling the app helped you out, thank you for sharing this in this thread. @sidkathy @BennettK If you are still having a hard time getting your tracker to sync after trying several troubleshooting steps, I suggest you contact customer support so they can give you a hand with this.

Please let me know if you have any other questions.