Surge not syncing

[sidkathy]

Hello Fitbit

Im am replying to your response to my problem about my Surge not syncing. The " click here" button to reply just takes me to Google.

My supporting Mob is Apple 7 to old I understand to be compatible with  Fitbit.  I'm using Window 10 on my computer.  The point is my Surge has been syncing and the odd time it needed a push, restarting my PC would get it going . Even useing my Surge device on one occaision got it going. Now nothing works.

The Dongle thing I have just recently plugged in (I assume that's the small thing that came with the Surge tracker that fits the USB port).  Do I need to do anything extra with the Dongle??

I have been using Bluetooth and I have checked and it says Surge is connected??

Sidkathy

[kawaiiko]

For your computer, have you installed fitbit connect?  If not, You can find the link to install here:

https://www.fitbit.com/setup

As far as your fitbit not syncing with your phone, I would suggest restarting the surge or looking at the bluetooth settings on your phone to make sure the surge is paired correctly.  I recently had this issue myself and that seemed to work.  

To Restart the Surge, you can simply press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge™ for 10 to 15 seconds, until you see the screen flash or start to dim.

One other thing you can do is shutdown the device from the surge itself by going into settings - shutdown.  I have heard that sometimes helps the not syncing situation as well.  

Hope this helps!  

[sidkathy]

Thanks guys.

The point is that Fitbit on my PC through the app has, with a few hicups worked fine for a couple of months.

However on this occaision my surge is now 10 minutes slow because of the number of times I have attempted to restart the device either through Settings or by using  the left hand lower right hand buttons.I need a sync just to correct the time.

I have also restarted my PC which has worked on previous occasions. None of these measures work now.

So surely something has changed????

The error message I get when I click on to the red triangle in the app reads...

  " Windows is not responding as expected.Please try rebooting your device"

Is this a generalised statement covering a multitued of causes or does this suggest that something has changed to my Windows 10 program ?? In which case I would not be the only one with the problem.

I'm now three days behind in the data updates.

Help 

.