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Surge not syncing

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‎03-26-2016 22:51 - last edited on ‎03-27-2016 06:11 by Moderator Alum

‎03-26-2016 22:51 - last edited on ‎03-27-2016 06:11 by Moderator Alum

I'm trying to sync with Fitbit but on the app it says it's 'looking'.....
Has been doing this for 30 minutes now. Help x

 

 

Moderator Edit: Subject for clarity

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‎03-27-2016 06:11 - last edited on ‎12-09-2025 08:59 by Fitbit Moderator

‎03-27-2016 06:11 - last edited on ‎12-09-2025 08:59 by Fitbit Moderator

Great to see you here @dsvinamee. If your Surge is not syncing with your iOS Fitbit app, I recommend following the Syncing Troubleshoot directly with your iPhone.

I hope this helps, let me know the outcome!

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

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‎03-27-2016 06:11 - last edited on ‎12-09-2025 08:59 by Fitbit Moderator

‎03-27-2016 06:11 - last edited on ‎12-09-2025 08:59 by Fitbit Moderator

Great to see you here @dsvinamee. If your Surge is not syncing with your iOS Fitbit app, I recommend following the Syncing Troubleshoot directly with your iPhone.

I hope this helps, let me know the outcome!

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-27-2016 16:11

In response to AlejandraFitbit

‎10-27-2016 16:11

I have a Surge (2 days now) and it will not sync no matter what I try. It says device not found and I get an exclamation mark in a red circle. I have shut the Surge off, unplugged and re-plugged in the dongle, I have tried everything and nothing is working, and I'm getting pretty frustrated. It should NOT be this hard. I have an Android phone. Bluetooth is on, location is on, wi-fi is on.

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‎10-30-2016 08:47 - last edited on ‎12-09-2025 08:18 by Fitbit Moderator

In response to jchoatex2

‎10-30-2016 08:47 - last edited on ‎12-09-2025 08:18 by Fitbit Moderator

@jchoatex2 Welcome to the Fitbit Community! It should not be that hard! Thanks for trying those tips.

I recommend checking this syncing master post in which you will find syncing troubleshooting steps for any kind of platform you may be using. Do all the steps again if you already did some of them. Make sure to follow the order of the steps! 

Follow the steps provided and your tracker must sync with no problems after trying that. 

Let me know how it goes! Smiley Very Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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