help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge not syncing

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-26-2016 22:51 - last edited on ‎03-27-2016 06:11 by Moderator Alum

‎03-26-2016 22:51 - last edited on ‎03-27-2016 06:11 by Moderator Alum

I'm trying to sync with Fitbit but on the app it says it's 'looking'.....
Has been doing this for 30 minutes now. Help x

 

 

Moderator Edit: Subject for clarity

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-27-2016 06:11

‎03-27-2016 06:11

Great to see you here @dsvinamee. If your Surge is not syncing with your iOS Fitbit app, I recommend following the Syncing Troubleshoot directly with your iPhone.

 

I hope this helps, let me know the outcome! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎03-27-2016 06:11

‎03-27-2016 06:11

Great to see you here @dsvinamee. If your Surge is not syncing with your iOS Fitbit app, I recommend following the Syncing Troubleshoot directly with your iPhone.

 

I hope this helps, let me know the outcome! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎10-27-2016 16:11

In response to AlejandraFitbit

‎10-27-2016 16:11

I have a Surge (2 days now) and it will not sync no matter what I try. It says device not found and I get an exclamation mark in a red circle. I have shut the Surge off, unplugged and re-plugged in the dongle, I have tried everything and nothing is working, and I'm getting pretty frustrated. It should NOT be this hard. I have an Android phone. Bluetooth is on, location is on, wi-fi is on.

Best Answer
0 Votes

‎10-30-2016 08:47

In response to jchoatex2

‎10-30-2016 08:47

@jchoatex2 Welcome to the Fitbit Community! It should not be that hard! Thanks for trying those tips.

 

I recommend checking this syncing master post in which you will find syncing troubleshooting steps for any kind of platform you may be using. Do all the steps again if you already did some of them. Make sure to follow the order of the steps! 

 

Follow the steps provided and your tracker must sync with no problems after trying that. 

 

Let me know how it goes! Smiley Very Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes