help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-10-2018 01:58

‎06-10-2018 01:58

 Hi since 8th June my surge will not sync to my Samsung Galaxy phone. I have reset the device including Bluetooth settings and still no different. Could somebody please advise?

Best Answer
40 REPLIES 40

‎08-30-2018 08:35

In response to SlowOrla

‎08-30-2018 08:35

 Thanks for getting back @SlowOrla and @SunsetRunner! I appreciate your comment @jadajohn.

 

Thanks for trying all those steps and for the information that you've provided about your case. Since you've followed all the suggested steps with no luck, I've escalated your case; our support team will be contacting you shortly.

 

Let me know if you have questions about it. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer