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Surge not syncing

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‎08-08-2018 05:03 - last edited on ‎08-08-2018 05:22 by Moderator Alum

‎08-08-2018 05:03 - last edited on ‎08-08-2018 05:22 by Moderator Alum

My surge is not syncing since July 27, and I can't change the time on it .

 

Moderator edit: Updated subject for clarity.

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‎08-08-2018 05:19

‎08-08-2018 05:19

A warm welcome to the Fitbit Community @transangge! Thanks for your participation on the Forums Heart

 

Thanks for reporting this syncing issues and for trying to fix it! I'd like to know what model of phone you're using, please check that both phone and Fitbit App are up to date; then try the steps suggested here to reconnect your Surge with your mobile device.

 

I'll be around in case you have more questions! Robot Very Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎08-08-2018 05:19

‎08-08-2018 05:19

A warm welcome to the Fitbit Community @transangge! Thanks for your participation on the Forums Heart

 

Thanks for reporting this syncing issues and for trying to fix it! I'd like to know what model of phone you're using, please check that both phone and Fitbit App are up to date; then try the steps suggested here to reconnect your Surge with your mobile device.

 

I'll be around in case you have more questions! Robot Very Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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