Surge not tracking sleep correctly.

[Dotty68]

I tried restarting it. It work for two nights now back to not tracking sleep correctly again. Have restarted it a few more times but did not fix the problem.  Example; it's says I only sleep 3 hours but did sleep at least 8 hours. 

[YojanaFitbit]

It's great to see you participating in our Community, welcome @Dotty68! Thanks for the details in your post. Restarting your Surge is a really good troubleshooting step, when you're having hardware issues, good job! 

But in this case, I think that we need to check also the schedule of your sleep log. If your Fitbit App is showing the correct time when you went to bed and when you wake up; and the 3 hours that you mentioned are from the "Actual sleep time". Please check the "Sleep Tracking" in your Fitbit.com Dashboard, under "Settings" > "Surge"; if it is on "Sensitive" change it to "Normal. 

The normal setting counts significant movements as being awake (such as rolling over) and is appropriate for most users. The sensitive setting will cause your tracker to record nearly all movements as time spent restless or awake. This setting may be helpful for users who wake up feeling tired even though their sleep history shows sufficient rest.

Take a look of that information and if you have more questions, feel free to post back. I'm happy to help! 

[sed55]

I wore my Surge to bed the other night. I went to bed at 11pm and woke up at 8:23. The Surge only showed me sleeping from 5:05 to 8:23. I never even woke up to go to the bathroom! So, I tried resetting the Surge and wore it the next night. Same thing .. My sleep sensitivity is set to Normal. I have reverted to wearing my old Fitbit One to bed. At least i can control when I put it into sleep mode.

[YojanaFitbit]

Hi @sed55! It's nice to see you around! Thanks for the details, sorry for the issues with your Surge. 

I'd recommend restarting your Surge a couple of times while it is plugged in into the computer. Then follow these steps to reconnect your Surge as a new device, so it will update the software in case that it is something internal that is not working fine.

Then change the Sleep settings to "Sensitive", sync your Fitbit and put it back to "Normal" and sync it one more time. If after doing so it is not recognizing your sleep patterns in a more accurate way, we might have to consider contacting Support.

Let's give it a try first, I'll keep my finger grossed!