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Surge not tuning on

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‎05-09-2016 04:18

‎05-09-2016 04:18

My surge is not turning on even when it is plugged into power
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3 REPLIES 3

‎05-09-2016 07:43 - last edited on ‎01-29-2026 07:29 by Fitbit Moderator

‎05-09-2016 07:43 - last edited on ‎01-29-2026 07:29 by Fitbit Moderator

Hey hey hey @Samjt welcome to the Community! can you see that your Fitbit Surge at least is charging? if so, then I suggest you to follow the instructions on @MeylinP post to restart your Surge. I'm pretty sure this will work. Smiley Wink

Let me know if that works! 

Heydy | Community Moderator, Fitbit
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‎05-09-2016 15:18

‎05-09-2016 15:18

Hey, no it's not charging and has a blank off screen
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‎05-14-2016 07:42 - last edited on ‎01-29-2026 07:29 by Fitbit Moderator

In response to Samjt

‎05-14-2016 07:42 - last edited on ‎01-29-2026 07:29 by Fitbit Moderator

Thanks for getting back @Samjt! in this case then I suggest you to get in touch with Fitbit Support directly and let them know about this. I'm pretty sure they will help you out to resolve this. 

Hope that works! 

Heydy | Community Moderator, Fitbit
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