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Surge not working after restart

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‎01-20-2016 11:54

‎01-20-2016 11:54

Hi all,

My surge was not syncing so I followed instructions to re-start. Now when I turn it on it is frozen on the screen with the FitBit logo on a black background? Any advice!?
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‎01-21-2016 08:12

‎01-21-2016 08:12

@AntelopeBoy Welcome to the Fitbit Community! It's great to have you here! It seems that you have troubleshooted this problem accordingly my friend. I recommend restarting your Surge 3 consecutive times. If this doesn't do the trick, I suggest you to contact our Customer Support team so they can investigate further and get you back on track.

 

Keep me posted on the outcome and I'll be around my friend! Smiley Happy

JuanJo | Community Moderator

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