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Surge not working

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‎12-26-2017 09:30

‎12-26-2017 09:30

FBBluetoothError-Domainerror 24 keeps coming up on my repacement Surge. any ideas

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‎12-26-2017 09:39 - edited ‎12-26-2017 09:41

‎12-26-2017 09:39 - edited ‎12-26-2017 09:41

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

 

Edit:  there seems to be a solution in this thread

https://community.fitbit.com/t5/Surge/FBBluetooth-Error-24/m-p/2368734#M75553

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎12-26-2017 10:19

‎12-26-2017 10:19

I have just set up my surge and my neighbours surge using a windows 10 laptop. I exhausted all other ways but luckily they connected and updated first time using the windows 10 laptop. 

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‎12-26-2017 10:24

In response to W00113Y

‎12-26-2017 10:24

I am using Apple Mac 10.10.5
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‎12-27-2017 02:16

In response to john2016

‎12-27-2017 02:16

I only sync with my windows 10 pc anymore..... I got tired of the constant fighting with the Android app to get a sync (if I was lucky lol). I don't use notifications, and the surge screen shows me all the info I need 😉 

I sync every few days, have been doing it for months with no issues at all. 

I don't miss the Android mobile app one bit. I don't like to run apps that are that badly coded on my phone anyways, they can quite often cause you other phone issues as well.

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