Surge on Blank face and won't reset

[Sailorsiren]

I synced my surge a little while ago after my workout. A few minutes later i looked down and the screen was blank. I have tried troubleshooting by checking the forums. I have tried to do a restart as suggested but nothing is happening. I didn't even get a low battery. This is my fourth surge since December all of the others have had condensation issues but now I am no longer under warranty. Can anyone help me?

[SunsetRunner]

Hi there @Sailorsiren! I'd try plugging your Surge to the charging, leave it there for at least 15 minutes and after that try restarting it while is connected.

Let me know how it goes.

[Sailorsiren]

I did try that last night and it would make make the sounds that it was plugging and unplugging from the PC but nothing is happening on the screen. I ordered the Blaze today since this is my fourth Surge since December. The green contacts are still coming on and it acts like it is synced but no screen.

[Sjshazam]

Good luck. You're on your 4th Surge since December??? Fitbit support is great for the first time to call for a replacement. My 2nd Surge is no longer working right due to condensation ( caused by cracking by the screws on back of the band). Even though my replacement Surge is only 10 months old, they will NOT honor the warranty. They don't care about their customers and don't stand behind their products. Really disappointed. Did they replace yours 3 times??

[HeydyF]

Hey guys @Sjshazam and @Sailorsiren, how are you doin' today? 

I would like to know how is everything coming? what happened with your old Surge @Sailorsiren? 

@Sjshazam I'm very sorry to hear about the issue you had with your Surge. Believe me, I totally understand where your concern is coming from.  Our limited warranty provides replacements for trackers deemed to have a manufacturer's defect within 365 days of purchase. In this case, because your tracker didn't meet these warranty conditions, Customer Support can offer you a courtesy discount of 25% good towards the purchase of any tracker.

We strive for excellent customer service and in the past often replaced trackers that were not covered under warranty. Though customer satisfaction remains our number one goal, the demands of running a global business require that we now enforce our warranty consistently.

I really appreciate your understanding guys! Let me know if you have comments or questions. I'll be around!