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Surge only half synced

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‎10-17-2017 14:39

‎10-17-2017 14:39

Yesterday my surge didn’t register my active minutes, despite the fact that I walked over 16000 steps.  It also stopped measuring my heart rate a third of the way through a workout and did not count my hours with 250+ steps.  Is there a way to fix this, it’s really going to mess up my weekly stats. 

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‎10-17-2017 20:17

‎10-17-2017 20:17

Welcome to the forums!

 

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎10-17-2017 21:27

In response to WendyB

‎10-17-2017 21:27

Thanks. I’ll try that. Sadly it won’t help me retrieve the lost data from
the last few days.
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