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Surge purple led

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‎01-21-2016 01:55

‎01-21-2016 01:55

Help my surge has a purple led light and main screen not working have reset it is still the same
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‎01-21-2016 03:36

‎01-21-2016 03:36

I've seen a few posts where this strange LED appears. The advice is normally that there's an issue with your Surge and you should contact customer support:

 

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

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‎01-21-2016 11:44

‎01-21-2016 11:44

Thanks I sent Fitbit a tweet with the photo and also called them this morning I'm in Australia so it's inconvenient to call the USA as time zones different plus a high rate per minute but they are sending me a replacement unsure what is the problem but hopefully the new one is not the same after a few months
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