help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge repair/replace

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-31-2016 03:53

‎01-31-2016 03:53

I was asked to send in my damaged Surge tracker to a location which is Fitbits warehouse. They asked me to provide tracking when I mailed unit in. They received the tracker over two weeks ago and I haven't heard anything! I emailed them once and asked about the situation and they said they were waiting on the warehouse. Waited another week and emailed them again to ask if there were any updates or if any one could check the with the warehouse and NO REPLY! Has anyone else had issues like this and if so how did they turn out? I thought Fitbits support was doing a great job until they started ignoring me!
Best Answer
0 Votes
2 REPLIES 2

‎01-31-2016 05:02

‎01-31-2016 05:02

Hi, @Jaye10 , Fitbit's response time varies a lot depending on how busy they are, but I am sure they are not ignoring you.  Many people have found tweeting works well or you could try live chat if you don't want to phone them.  Here's the full contact details: http://help.fitbit.com/?cu=1

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer
0 Votes

‎01-31-2016 05:53

In response to Julia_G

‎01-31-2016 05:53

I've tried emailing them and contact by phone and I don't get anywhere. I guess I will continue to wait. Just wanted to see if it was normal practice for them to not acknowledge receiving shipments or responding to emails.

Jay Harriot
Best Answer
0 Votes