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Surge screen won't swipe moisture behind screen

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‎02-12-2016 07:40

‎02-12-2016 07:40

I have called and emailed FItbit and have been told to do a hard restart. My Surge basically is useless. I have a picture to share of the moisture. I did not drop it in water or get it wet. It did this when I went in from cold weather.
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3 REPLIES 3

‎02-13-2016 06:44

‎02-13-2016 06:44

Hey there @FitGirl22! Welcome to the Fitbit family!

I recommend you placing your tracker into a bowl of dry rice for 24 hours this will extract any moisture that remains inside the device, after your tracker has been in rice for 24 hours, attempt to restart your tracker.

 

Hope it helps, let me know how it goes! 

 

 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer

‎02-15-2016 05:45

In response to MaginB

‎02-15-2016 05:45

The watch has been in rice for 40 hours and still will not swipe. There is a crystalized pattern now behind the screen. I have been contacted by customer support via email and they are working with me on this. Thank you.

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‎02-16-2016 04:42

In response to FitGirl22

‎02-16-2016 04:42

@FitGirl22 It's great to hear that you've tried the troubleshooting steps, I'm sure that support will help you out :). 

 

Let me know the outcome!

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer