help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge stopped tracking sleep and active min

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-01-2016 05:19

‎10-01-2016 05:19

iOS 10 had an update last Sunday Sept 25th and since then my Surge doesn't track sleep and active min with my iPhone app. I have rebooted the phone, reinstalled the app and rebooted the Surge.
Best Answer
2 REPLIES 2

‎10-01-2016 08:51

‎10-01-2016 08:51

I was troubleshooting some options. Turns out my heart rate monitor stopped working.

 

Best Answer
0 Votes

‎10-08-2016 10:06 - edited ‎10-08-2016 10:07

In response to Scartier67

‎10-08-2016 10:06 - edited ‎10-08-2016 10:07

Hey, @Scartier67! Welcome aboard. Hmm..this is weird, the updates are made to improve the quality of the App. This should have nothing to do with your tracker not working properly. In this case since you've already tried to troubleshoot it. I recommend you get in contact with our Customer Support team, they will be able to further assist you.

 

Let me know what they say! Cat Tongue

Solange | Community Moderator, Fitbit
Best Answer
0 Votes