ANSWERED
Accepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @FSV, it's nice to see you here! Thanks for taking a break from stepping. 
That sounds about right, you can try those steps, although I'd recommend to restart your Surge and give it a try. Hopefully it won't happen again. Now, for the sleep log that is not there; try to manually log your sleep and sync your Fitbit. It might be that you can get your sleep data back. Let me know how it works for you.
I don't thing that the sensitivity settings is not the problem, since it causes that your tracker to record nearly all movements as time spent restless or awake; but in this case it has nothing to do with that. So let's give it a try and let me know how it works for you.
Keep me posted! 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @FSV, it's nice to see you here! Thanks for taking a break from stepping.
That sounds about right, you can try those steps, although I'd recommend to restart your Surge and give it a try. Hopefully it won't happen again. Now, for the sleep log that is not there; try to manually log your sleep and sync your Fitbit. It might be that you can get your sleep data back. Let me know how it works for you.
I don't thing that the sensitivity settings is not the problem, since it causes that your tracker to record nearly all movements as time spent restless or awake; but in this case it has nothing to do with that. So let's give it a try and let me know how it works for you.
Keep me posted!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @FSV! You're welcome. It is always a pleasure take care of our happy Fitbitters. Please feel free to come back at any time, our desire is to take care of each one of the members of our family. 
Have you checked our Discussions board? If you're into Fitbit and fitness you may enjoy other users' comments. Check this board Looking for Fitbit Friends? Find some here! And have some fun interacting with other users!
Keep stepping around in the Forums! 
Best Answer